What we do

We work with aged care leaders to improve meal quality and the dining experience in aged care facilities by refining processes and managing costs.

Our methodology explores functional processes along the meal value stream. Without addressing end-to-end processes, the resident will not have a positive experience, staff will be frustrated and the organisation is less likely to meet its goals.

You are a successful residential aged care provider and are an important part of the community.

You have the desire to create a great dining experience but you’re not quite sure how to go about it.

You don’t just want to be average like the others, you want to stand out and create a whole new experience.

You come to us not just for strategy and advice, that any consultant or free online white paper can provide. You come for the unique start to finish value, implementation plan, guidance and mentoring through to completion of your project.

You will leave us with happy residents, empowered staff, actionable ideas that have been implemented, and a cost effective quality outcome along the value stream from supply to resident satisfaction.

The Importance of the Value Stream

Clients come to us wanting change.  Before we recommend a solution, we explore the value stream of the complete meal service to understand the WHAT and WHY. Only then is it possible to discover solutions including WHO and HOW.

"Cooking is like love. It should be entered into with abandon or not at all."   - Harriet van Horne

Three-Phase Project

Phase 1:              

Making the Invisible Visible

Present comprehensive information of your catering service in an easy to read and understand report highlighting the current state of the meal service, comparison to industry benchmark and areas of shortfall.

Phase 2:              

Developing a Strategy and Action Plan

In conjunction with your key staff, build a meaningful and effective strategy focussed on a quality outcome for your residents. Then together, develop an action plan with specific, measurable and timely tasks and outcomes.

Phase 3:              

Mentor and Implementation

Guide staff through the Action Plan to create a joyful dining experience that they proudly own. Create success and celebrate.

14 Areas we may explore during your Project

Strategy - alignment between organisational strategy and hospitality operations, unique proposition, leveraging mission and vision

Policies & Procedures – gap analysis, unwritten policies, guidelines for staff, residents, family

Roles & Responsibilities – management, care staff, hospitality staff, residents, family, suppliers, contractors, community, sector, government

HR - turnover, demographics, training records, OHS incidents, leave, absenteeism, contracts, qualifications, compliance

Payroll - base roster, variance analysis

Business Intelligence - Analysis of budgets, financial reports, roster, payroll, contract register and suppliers, assets register, purchasing information

Equipment – fit for purpose, layout, use, capacity, utilisation, automation, innovation, digital reporting, training, future proofing, preventative maintenance, service delivery

Gemba Walk - onsite observations including kitchen, dining rooms, store rooms, staff & waste

Observation - dining room interactions at all dining times - walk, talk, record and photograph

Exploration - willingness, ability and opportunity of management, staff and residents to actively participate in meal service including preparation, service and cleaning up

Meal Supply Options - fresh vs chill vs frozen, outsourced/inhouse, purchasing, value, quality, cost

Menus - purchasing, inventory, cost, portion control, % hot options, nutrition, favourites, dietary profiles, choice, local produce, site grown, seasonality, recycling, compost

Dietary assessment – frequency, reporting, subsequent reviews, changes to dietary profile, timeliness, accuracy, software capability, digital analysis and reporting

Technology & Automation – vision, strategy, policies, procedures, guidelines, accuracy, digital reporting

Contact us about optimising your value stream on 007 414 101 or email info@DiningExperienceSpecialists.com.au