Annie's dining experience

What Annie Secretly Thought

“Its cold this morning and I would love to laze in bed another half hour, but I have the Carer (haven’t seen her before) saying I have to have a shower before breakfast at 8 o’clock. She is running behind time. I need help showering as I cant stand on my own two feet – ha ha. It has taken me a while to come to grips […]

Read More

Sustainable Quality Aged Care

10 Steps on the Sustainable Quality Aged Care Provider Pathway

Document a statement of future vision as a quality service provider in an increasingly competitive and complex environment. Define service quality outcomes in specific, measurable and timely terms and introduce a service quality improvement program to meet those outcomes. Implement regular, timely and accurate reporting of quality performance against the definition based on a rigorous instrument using client evaluation and trend reporting against performance improvement targets. Develop […]

Read More

Our obligation to disrupt interruptions

Do we have an Obligation to Disrupt?

The constant and chronical condition of disruption afflicts every part of our existence. But even more pervasive are the annoying little interruptions every day: Email, social media, instant messages, diary meetings. In this TedX talk by George Bej, find out the biggest daily interrupter and the No 1 response in the world. Try George’s alternative responses to disrupt the interruptions. Find out why George believes we have […]

Read More

Consumer directed and person centred aged care

Aged Care – No Guarantees in Change, Scale or History

The Australian Aged Care sector is undergoing significant change with variations in government policy, new market entrants and more informed consumers. The only guarantee is ongoing client choice with increased knowledge of increasing options. Three lessons are clear as risk and opportunity become transparent in the competitive environment: Change doesn’t guarantee better outcomes. Abundant research confirms change fails on more occasions than it succeeds. Poor strategy, poor […]

Read More