Training

Training in residential aged care needs to be fun, interactive and hands on.  Staff learn when is real, practical and in their work environment.

Dining Experience Specialists offers training for Catering and Care staff.

  • Initial design thinking workshop with key stakeholders.
  • Identification of compliance issues, risks and opportunities.
  • In situ guidance and coaching for frontline staff providing hints, tips, tools, strategies.
  • Practical, easy to follow guidance information sheets in staff room, kitchen, dining rooms.
  • “Paper bag” sessions in staff room during staff meal breaks.
  • Ideas register to capture solutions and successes from staff, residents, family.
  • Identification of compliance issues, risks and opportunities.

Topics include:

  • The meal value stream
  • Design Thinking
  • The dining experience
  • Food safety
  • The menu
  • Texture modified meals and drinks
  • Dining independence and support
  • Quality outcomes
  • Critical Success Factors and Key Performance Indicators