We work with aged care leaders to improve meal quality and the dining experience in residential aged care by refining processes and managing costs.
Our methodology explores functional processes along the meal value stream. Without addressing end-to-end processes, the resident will not have a positive experience, staff will be frustrated and the organisation is less likely to meet its goals.
Clients come to us wanting change. Before we recommend a solution, we explore the value stream of the complete meal service to understand the WHAT and WHY. Only then is it possible to discover solutions including WHO and HOW.
"Cooking is like love. It should be entered into with abandon or not at all." - Harriet van Horne
12 Areas we may explore during your Project
Strategy - clarity, meeting vision, future-proofing
The Dining Experience - how to get it right any time any place
Texture Modified Meals - nutritious, delicious looking and tasting food that is worth eating
Menus - on trend, variety, desirability
Equipment – capacity and utilisation
Workforce - planning, turnover, absenteeism, qualifications, compliance, progression
Training - hospitality, front of house, customer experience (CX). In situ, workshops, partner certification
Policies & Procedures – gap analysis, unwritten policies, guidelines for staff, residents, family
Roles & Responsibilities – all touchpoints
Payroll - base roster, variance analysis
Business Intelligence - Analysis and measurement
Technology & Innovation – vision and a workable plan